Luky88 Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how luky88 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at all times.
Last updated: 1 January 2026. Continued use of this platform constitutes your acceptance of this policy.
1. Information We Collect
Luky88 collects various types of information when you register and use our platform. This information is gathered to enable us to provide a secure, personalised, and efficient service to every user in Malaysia.
Account Information
During registration, we collect your username, encrypted password, Malaysian phone number, and date of birth for age verification purposes. This information is mandatory to create a valid and secure account.
Payment Information
To process deposits and withdrawals in MYR, we may collect your bank account name, bank account number, or digital wallet details such as TNG eWallet as required to complete transactions. Credit or debit card numbers are not stored directly in our systems.
Device and Browser Information
We collect technical information including device type, operating system, browser, IP address, time zone, and screen resolution. This data is used to detect suspicious activity and optimise platform display across different devices.
Usage Data
In-platform activity records — including betting history, markets visited, session duration, pages accessed, and actions taken — are collected for analytics and service improvement purposes.
Policy Contents
- Information We Collect
- Purpose of Information Use
- Cookies & Tracking
- Data Storage & Security
- Sharing with Third Parties
- User Rights & Contact Us
2. How We Use Your Information
The information collected is used to create and manage your account, process transactions in MYR, send important account notifications, and deliver effective customer support. Without this information, we cannot guarantee the security of your transactions.
Device and activity data are used to detect unauthorized login attempts, suspicious betting patterns, and potential platform abuse. This safeguards you and other users against fraud.
Usage data helps luky88 understand how users interact with the platform, enabling us to enhance the interface, loading times, and mobile experience tailored for Malaysian users.
With your consent, we use your contact information to send updates on bonus offers, new promotions, and platform news. You may withdraw this consent at any time through your account settings.
3. Cookies and Tracking
Luky88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us identify technical issues and improve loading speed.
- Preference Cookies: Stores your preferred settings such as language and display options so you don’t have to reset them every time you log in.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality. luky88 does not use third-party advertising cookies on its platform.
4. Data Storage & Security
All luky88 user data is stored on secure servers protected by industry-standard encryption. We use HTTPS protocols for all communications between your device and our servers.
Security Measures
- Passwords are stored in hashed form using an irreversible algorithm.
- Sensitive payment information is encrypted before it is stored.
- Internal staff access to user data is restricted and strictly regulated.
- Security audits are conducted regularly to identify and address vulnerabilities.
Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Malaysian law. After your account is closed, any unnecessary data will be deleted within a reasonable timeframe.
5. Sharing Information with Third Parties
Luky88 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your explicit consent. However, there are limited circumstances where information sharing may occur:
- Payment Service Providers: To process your MYR transactions via TNG eWallet, FPX, or local banks, the necessary transaction details are shared with the respective providers within a controlled environment.
- Legal Requirements: We may disclose information if required by Malaysian law, court orders, or competent authorities.
- Fraud Prevention: In cases of identity verification or fraud investigation, relevant information may be shared with the appropriate authorities.
All third parties working with luky88 are required to meet data protection standards equivalent to or stricter than our own.
6. User Rights & Contact Us
Your Rights as a User
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You can update or correct inaccurate information through your account profile settings.
- Right to Erasure: You may request account closure and deletion of your personal data, subject to relevant legal requirements and contractual obligations.
- Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.
Contact Privacy Support
For any enquiries regarding this Privacy Policy or to exercise your rights, please contact our team by email at [email protected]. We will respond within a reasonable timeframe. For general enquiries, please visit the FAQ first.
Questions about Your Data Privacy?
Luky88 takes all data protection enquiries seriously. If you would like to learn more about how we protect your information, or wish to exercise your rights as a user, reach out to us at [email protected]. You may also read Terms & Conditions to fully understand the rights and responsibilities of all parties.